tag:blogger.com,1999:blog-46689162362346050.post1621381735464789493..comments2022-03-30T16:17:52.586-07:00Comments on The Joshua Tree: /shakefist Time-WarnerJoshua Kriegshauserhttp://www.blogger.com/profile/01146998462709011169noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-46689162362346050.post-53736754850668238222008-02-28T21:20:00.000-08:002008-02-28T21:20:00.000-08:00So, after the horribly unintuitive irritation of t...So, after the horribly unintuitive irritation of trying to set up a new series recording to replace the one deleted in the software push, I decided to give Time-Warner a call.<BR/><BR/>Yeah, that was next to worthless.<BR/><BR/>I talked with Cindy and her supervisor Brandon who mentioned that there were mailers and calls that went out (I received neither). It was apparently a known issue that scheduled recordings would be deleted but what surprised me the most was that <I>they were OK with that</I>.<BR/><BR/>In my corner of the software business, things like that aren't acceptable.Joshua Kriegshauserhttps://www.blogger.com/profile/01146998462709011169noreply@blogger.comtag:blogger.com,1999:blog-46689162362346050.post-77899563325066930392008-02-28T11:36:00.000-08:002008-02-28T11:36:00.000-08:00Being involved in the TWC engineering organization...Being involved in the TWC engineering organization at one point of my history, I can vouch for the fact that there is never enough consideration of customer impact when they make such major changes. They could be so much greater if they would just spend the time.<BR/><BR/>After all, warning customers of the possibility of losing data isn't too much to expect? If anything, it's the minimal expectation!<BR/><BR/>Cheers,<BR/><BR/>NickNick McLarenhttps://www.blogger.com/profile/04320370685237911348noreply@blogger.comtag:blogger.com,1999:blog-46689162362346050.post-48213522222272343842008-02-27T15:12:00.000-08:002008-02-27T15:12:00.000-08:00Picked up the Sttng dvd collection... was pricey b...Picked up the Sttng dvd collection... was pricey but worth it, along with all those extra features!!!<BR/><BR/>a good investment, worth thinking about =)Anonymousnoreply@blogger.com